Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging

You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at hellosooqulhadiya@gmail.com.

If your return is accepted, we will send you:

  • A return shipping label
  • Instructions on how and where to send your package

Return Address:
SPARCO GOOD FOODSTUFF TRADING LLC
BIN DASMAL BUILDING-1
Dubai, UAE

Note: Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at hellosooqulhadiya@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to get the item you want is to:

  1. Return the item you have
  2. Once the return is accepted, place a new order

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • Item must be unused, with tags, and in original packaging
  • Proof of purchase is required

Refunds

We will notify you once we have received and inspected your return.

If approved:

  • Your refund will be processed to your original payment method within 10 business days

Please note:

  • It may take additional time for your bank or credit card provider to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at hellosooqulhadiya@gmail.com.